At NotifyTracking, we strive to provide a simple, affordable, and helpful service that keeps you informed about your package status in real-time. However, we understand that sometimes things don't go as expected. This Refund Policy explains when and how you can request a refund for your purchase.
1. Refund Eligibility
We offer refunds under the following conditions:
- Timeframe: You must request your refund within 14 days of the purchase date.
- Type of Product: Refunds apply to both one-time notification purchases and subscriptions (monthly or yearly).
- Usage: If the service has already been fully delivered (e.g., if a package has been fully tracked and delivered, with status updates sent), refund eligibility may be limited or denied. Partial refunds may be considered based on the level of usage.
2. How to Request a Refund
To request a refund, please contact us at support@notifytracking.com with the following details:
- Your full name
- The email address or phone number used for the purchase
- Your Paddle order ID (found in your purchase confirmation)
- A brief explanation of why you are requesting a refund
Our team will review your request and typically respond within 2–3 business days. Approved refunds are processed via Paddle and may take a few additional days to appear on your payment method.
3. Subscriptions (Monthly / Yearly Plans)
If you're subscribed to a recurring plan:
- You may cancel at any time, and your subscription will remain active until the end of the billing cycle.
- If your request for a refund is made within 14 days of your initial purchase or renewal, and you have not received significant usage of the service, we will honor a full or partial refund.
- Refunds are generally not issued for periods outside the 14-day window.
4. Payments & Processing
All transactions on NotifyTracking are processed through our payment partner, Paddle. Therefore, our refund policy is also subject to Paddle's Buyer Terms. Paddle reserves the right to approve or decline refund requests as outlined in their terms.
5. Exceptions
We reserve the right to deny refund requests in cases of:
- Abuse of the service (e.g., repeated use of the service followed by refund claims)
- Fraudulent activity or suspected misuse
- Technical issues that originate from third-party tracking providers (such as USPS), where the issue is outside our control
6. Need Help?
We're here to support you. If you have any questions about your purchase, subscription, or refund eligibility, please contact us at contact@notifytracking.com.
NotifyTracking reserves all rights.
Thank you for using NotifyTracking!